Short answer: Front and Jace solve different problems. Front is a platform for teams that work customer conversations together. It has shared inboxes with assignments and SLAs, ticketing, and AI agents across email and messaging channels such as SMS. It costs $25 to $105 per seat a month billed yearly. Jace is an AI email assistant for one person's Gmail or Outlook inbox. It sorts new mail and drafts replies in your voice, and you review them before anything is sent. If several people answer support@ together, stay with Front. If you bought Front mainly to get your own inbox under control, Jace is the lighter and cheaper fit, from $20 a month billed yearly.
We make Jace. Front facts come from its homepage and pricing page, both opened on 9 November 2026. We have not run timed tests on either product.
Front vs Jace at a glance
| Front | Jace | |
|---|---|---|
| Built for | Support, sales or operations teams running customer work | One person answering their own email |
| Where you work | The Front app, which pulls your channels into shared workspaces | Your existing Gmail or Outlook, plus the Jace web app |
| Channels | Email plus messaging channels such as SMS or WhatsApp, depending on plan | Email (Gmail and Outlook) |
| Shared inbox and assignments | Yes, the core of the product | No |
| AI drafting | Copilot drafts replies from past conversations and help content. Unlimited use is a $20 per seat add-on on Starter and Professional | Drafts for the labels you choose, from the full thread, attachments, calendar and your rules |
| AI agents | Autopilot, from $0.39 per conversation | Flows: plain-English automations for your inbox |
| Sending | Agents review and send Copilot suggestions | Drafts by default. Auto-send stays off unless you switch it on for a label or Flow |
| Price | Starter $25, Professional $65, Enterprise $105 per seat a month, billed yearly | Plus $20 a month billed yearly or $25 monthly. Pro $40 or $50 |
| Trial | 14 days, no card | 7 days |
Front prices from front.com/pricing on 9 November 2026. Jace prices from jace.ai/pricing.
What Front does well
Front is built around the idea that customer work is a team sport. Its homepage talks about handoffs between teams and agents, full customer history in each conversation and performance scoring for teams. The pricing page lists workspaces, assignments, real-time teammate availability, analytics, CSAT and SLA reporting, and SSO and SCIM on higher plans. Front lists 160+ integrations on its homepage.
Copilot, Front's AI assistant, suggests replies from past conversations and help content. Autopilot is an omnichannel AI agent billed per conversation. For a support team of ten answering hundreds of tickets a day, that combination is hard to match with a personal tool.
When to pick Front instead of Jace
- A team shares one address. support@, sales@ or ops@ answered by several people, with assignments, internal comments and no two people replying to the same customer.
- You need channels beyond email. SMS, WhatsApp or chat in the same queue.
- Managers need reporting. SLA and CSAT reports, plus performance per agent.
- You want an AI agent to resolve tickets. Front's Autopilot is designed for that. Jace is designed to prepare replies for a person.
When Jace is the better Front alternative
Some people searching for a Front alternative want AI help on their own email, not a customer platform for a team. In that case:
- You answer your own email. Founders and consultants who reply as themselves, from their own address.
- You want to stay in Gmail or Outlook. Jace's labels and drafts appear in the apps you already use, on your phone too.
- You want drafts ready before you open a thread. Jace labels new mail and writes drafts for the labels you pick, such as Needs Reply. Threads in Waiting get a follow-up draft after 3 days without a reply.
- You want automations without a builder. A Flow is written in plain English. For example: "when a client sends a signed proposal, draft a kickoff reply with open times and add them to HubSpot" (Flows).
Jace's limits, plainly: no shared inbox, no assignments or SLAs, no SMS or WhatsApp, and no native mobile app yet.
Price for one person
For a single user, Front Starter is $25 a month billed yearly. Unlimited Copilot use adds $20 per seat. Jace Plus is $20 a month billed yearly, or $25 monthly, with 2 inboxes and AI drafting included. Jace Pro is $40 billed yearly or $50 monthly, with 8 inboxes and custom integrations. Both Jace plans include monthly credits, and the pricing page explains how they are used.
Front vs Superhuman, and where Jace fits
People also compare Front with Superhuman. Superhuman is an email app and an AI assistant for individuals and teams who want speed in their own inbox. Front is a shared platform for customer teams. Jace sits closer to Superhuman's Email Assistant than to Front: it works inside your own Gmail or Outlook. Read Jace vs Superhuman and Superhuman Email Assistant vs Jace for that comparison.
Switching or using both
Many teams can run both. Front keeps the shared addresses. Each person connects their own Gmail or Outlook to Jace for their direct email. Jace connects through Google or Microsoft sign-in (Jace for Gmail, Jace for Outlook). It does not connect to Front.
FAQ
What is the best Front alternative for an individual? If you mostly answer your own email, an AI email assistant that works inside Gmail or Outlook fits better than a shared inbox platform. Jace, Fyxer and Superhuman's Email Assistant all work that way. See the best AI email assistants in 2026.
How much does Front cost? Front lists Starter at $25, Professional at $65 and Enterprise at $105 per seat a month, billed yearly, on its pricing page on 9 November 2026. Copilot is a $20 per seat add-on on Starter and Professional and is included in Enterprise.
Does Jace have a shared inbox like Front? No. Jace works on individual Gmail and Outlook inboxes. It has no assignments, internal comments or SLA reporting. Use Front or Gmelius for a team inbox.
Does Jace work with Gmail and Outlook? Yes. Jace works with Gmail and Google Workspace, and with Outlook on Microsoft 365 and Outlook.com.
Does Jace send emails without my approval? Not by default. Drafts land in your normal Drafts folder. Auto-send stays off unless you turn it on for a specific label or Flow, and Jace warns you first.
Try Jace on your own inbox
Connect your Gmail or Outlook account and see Jace's drafts on your real threads for 7 days. Start your free Jace trial, or compare plans first. Jace is used by lawyers and consultants who answer their own client email.
Also comparing: Fyxer, Superhuman, Gmelius, Missive, SaneBox, Spark and Inbox Zero.
