To remove one inbox, switch into it and click Disconnect followed by its address in Settings → Account. To delete Jace entirely, open Settings → Account from your main account and click Cancel Subscription & Delete Account. The first keeps your other inboxes and your plan. The second cancels the plan and permanently deletes everything, and it can't be undone.
Disconnect one inbox and keep the rest
- Open the account menu in the sidebar and switch to the inbox you want to remove.
- Go to Settings → Account (open in app).
- Click Disconnect followed by the inbox address, and confirm.
Jace removes that inbox and everything it stored for it. Your main account and your other inboxes stay as they are, and so does your plan. Does the button read Delete Account or Delete All Accounts? Then you're in your main account. Switch to the inbox you meant to remove first.
Delete your Jace account
In your main account, Settings → Account shows Cancel Subscription & Delete Account. With more inboxes connected it reads Cancel Subscription & Delete All Accounts. Confirming cancels your subscription and permanently removes your account and all of its contents, including every connected inbox. Jace shows Deleting account... while it runs, and deletion can take up to half an hour. You can close the screen in the meantime.
Only delete if you're done with Jace. To stop paying but keep your setup in case you return, cancel the subscription instead.
If you're a member of someone else's team, deleting your account doesn't cancel the team's subscription. Your seat comes off it and the plan continues for everyone else.
Also remove Jace's access at Google or Microsoft
Deleting your account in Jace removes the data Jace holds. If you also want Jace gone from your Google account's list of connected apps, remove it at Google third-party connections. How Jace stores and deletes data is described in the privacy policy and on Security.
Emails after deleting
Marketing emails from Jace have their own unsubscribe link at the bottom. Use it if you still receive them after deleting your account.
Change the email address you sign in with
There's no self-serve way to change your sign-in address. Maybe your company renamed your mailbox, or you're moving to a new address. Write to support@jace.ai from your current address and include the new one. The team moves your account and plan over, with your settings. Don't sign up with the new address first, because that creates a separate empty account.
Related: How to cancel or downgrade · Add another email account · Security