You cancel Jace from Settings → Billing & Usage → Manage Subscription (open in app). That button opens your billing page at Stripe, the payment provider Jace uses, where you can cancel, update your card and download past invoices. Only a team admin sees the button.
Cancel your subscription
- Open Jace and click Settings, then Billing & Usage.
- Click Manage Subscription. A Stripe billing page opens in a new tab.
- Choose to cancel the subscription and confirm.
Back in Jace, the Billing & Usage page now says You're unsubscribed and shows the date your billing cycle ends. You can keep using Jace until that date. After it, or once your credits run out, automations pause. The Terms of Service say the same thing: when you cancel, you keep access until the end of the paid period.
Admins can also reach the same Stripe page from Settings → Team → Manage plan.
Cancel during the free trial
The 7-day trial follows the same steps. The pricing page explains how it works. Nothing is charged during the trial, and Jace emails a reminder the day before it ends. The plan you picked starts billing when the trial ends unless you cancel first. Cancel before the trial end date shown in Billing & Usage if you don't want to continue.
Why you don't see Manage Subscription
The button only appears for the admin of a paid Plus or Pro team. If a colleague invited you to their team, they own the subscription: ask them to remove your seat in Settings → Team. Enterprise plans are managed with the Jace team directly, so write to support@jace.ai.
Cancel or delete your account
These are two different actions. Cancelling stops the next renewal and keeps your account as it is. Settings → Account → Cancel Subscription & Delete Account cancels the plan and permanently deletes the account and everything in it, which can't be undone. If you plan to come back, cancel instead. Details are in Disconnect or delete an account.
Downgrade or switch plans
To move up, click Upgrade in Billing & Usage (on Plus it reads Upgrade to Pro) and pick a plan or a larger credit tier. To move down to Plus or to a smaller Pro credit tier, email support@jace.ai from the address you sign in with and name the plan you want. The support team makes the change for you. Check that your connected inboxes fit the smaller plan first: Plus connects 2 inboxes per user and Pro 8, as listed on the pricing page.
Reactivate before the period ends
If you cancelled and changed your mind, Billing & Usage shows Reactivate Subscription until the period ends. Click it to open the Stripe page and undo the cancellation.
Payment Required or "your account is paused"
If a renewal payment fails, Jace shows a Payment Required screen and asks you to update your payment method before you continue. Click Update Payment Method, add a working card in the Stripe billing page, and the subscription reactivates once the payment goes through. If the screen stays after you've paid, sign out and back in, then contact support@jace.ai if it's still there.
Refunds
Jace's Terms of Service say fees "are generally non-refundable except at our discretion or where required by law." If you think a charge was a billing error, contact support@jace.ai and the team reviews the request. Include the email you sign in with and the date of the charge.
Related: Why your credits run out · Setting up your team · Billing & Plans